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Technical support article
Setting up E-mail for Additional Mail Boxes
Extra E-mail boxes can be set up only by sending an E-mail to our Customer Service staff. Phone calls will not be accepted. For details on this, please visit the Getting Extra Mailboxes section.
To set up an E-mail application you should make sure it is capable of handling more than one account. If you do not know if your mail application is capable of extra mailboxes, we suggest just using our Webmail Application. This requires no configurations and no knowledge of E-mail software. Otherwise, we have written up comprehensive setup instructions for the following email programs which we know are capable of multiple mail accounts. The ones included are Outlook Express, Outlook, Netscape Communicator, and Pegasus Mail. Other programs may be capable of extra mailboxes but we have limited the site to the most common.
These instructions assume that you know which E-mail application you are currently using. If you are unsure, open the application and click on Help and About. This will tell you the version and name of the E-mail client you are using. If it is not on the list below or you are still unsure about anything, we highly suggest just using our Webmail Application.
Outlook Express
Outlook Express is the E-mail application that comes with the most recent versions of Internet Explorer (versions 4 and up). You have two options with Outlook Express for multiple mailboxes. You can either add an account, or add an identity. To set up Outlook Express for either option, you will first need to open the program.
To Add Accounts
Once open, click on Tools and go to Accounts.
Click the Add button on the top right and select Mail from the list.
The Display Name is your real name, or your log in name if you do not want to give out your real name.
Choose Next and enter the E-mail Address of your new mailbox.
Choose Next again and you will be up to the mail server settings.
The server is a POP3 server and both the Incoming and Outgoing mail servers are mail.qconline.com
After selecting Next, you will be asked for your account information. Your Account Name is the name before the @qconline.com in your new mail address. The Password is the code you picked out and was sent to you in your confirmation of the new box. Both are lower case.
Select Next one last time and you should see the Finish button. Select this and you are done.
Double click the the one that says mail.qconline.com(1) and change the name you wish to refer to the server by from mail.qconline.com(1) to your new e-mail address. You may want to then hit OK and go to your old account and rename it to the other e-mail address.
Choose Close to go back to the Outlook Express Window.
To check both your old and new mailbox, just select Send and Receive from the toolbar. To check only one mailbox at a time, click on Tools and Send and Receive and select which mailbox you wish to check. This will download messages in to the inbox. Some special items of note with Outlook Express is that there is no privacy between the two mailboxes and all messages download to the same Inbox.
To Add Identities
If you wish more separation between mailboxes, you can also use Identities. This will allow for you to securely download mail without other mail accounts interfering with the address you are trying to access. Please be advised that our staff does not support this feature and any problems experience must be taken up with Microsoft. We do not support this option because it places extra passwords and securities on your machine that if forgotten, could eliminate your access to your mail using Outlook Express.
To use Identities:
Click on File and Identities
Click on Add Identity.
Type your username in the Identity blank
Choose the password you wish to use.
Next, you will be brought to the Identity Manager where you can set the Identity you wish to open to or ask for a prompt.
To return to this Identity Manager at another time to add or remove Identities, click on File, Identity, and Identity Manager
For more information you can view the help files in Outlook Express, contact Microsoft, or simply switch to using our new Webmail Application if you do not like the Outlook Express mail options.
Microsoft Outlook
Microsoft Outlook is an application that comes with the Office Suite and is not a client downloaded off of the web. Not all versions of Outlook allow for multiple profiles, and you may want to check with your Office documentation for help if you cannot add a mailbox.
Click on Start, Settings, and Control Panel and double click on Mail and Fax
In the Microsoft Outlook Properties, click the Add button and select Internet Mail from the list. Click OK to continue.
If an error occurs, your application may not be capable of multiple mailboxes.
A new window should appear asking for the name you wish to refer to the servers. Place your new mail address in this blank. Also place your new E-mail address in the E-mail Address and Reply Address blanks. Real Name is either your real name or your Account Name, it is up to you.
Now click the tab at the top that says Servers. The Incoming and Outgoing mail servers are both mail.qconline.com. The Account Name is the beginning of your E-mail address and the Password is the code to get in to the new mailbox.
Now click OK and continue to click OK and close all extra windows.
To check both your old and new mailbox, just select Send and Receive from the toolbar. To check only one mailbox at a time, click on Tools and Send and Receive and select which mailbox you wish to check. This will download messages in to the inbox. Some special items of note with Outlook is that there is no privacy between the two mailboxes and all messages download to the same Inbox. If you wish more separation between mailboxes, you can view the help files in Outlook, contact Microsoft, or simply switch to using our new Webmail Application.
Netscape Communicator
Netscape Communicator is the most recent version of Netscape. Some of the older versions of Communicator do not have a mail application at all, but if you have been using it for mail already, then it will have the capability of adding profiles for extra mailboxes.
To add an extra profile in Netscape, go to Start, Programs, and look for your Netscape Communicator folder.
From the Netscape Communicator folder, select Utilities and User Profile Manager.
Choose New from list and click Next.
Enter your Full Name and your new E-mail address.
Choose Next and enter your E-mail address in the Profile Name blank.
Leave the directory for storing files as it is and hit Next.
Enter the Outgoing Mail Server of mail.qconline.com and hit Next.
The Mail Server User Name is your account name.
The Incoming Mail Server is mail.qconline.com. The Mail Server is a POP3 Server.
Hit Next to Continue. Enter the News Server of news.alterdial.uu.net.
Click Finish to complete the profile.
Netscape will now open in to your new profile account. Each time you open Netscape, it will prompt you for which profile you wish to use. Once logged in to one of the profiles, all of the settings in both Communicator and Messenger will be specifically for that account. If you want to check mail for multpiple mailboxes, you will need to close Netscape and reopen for the other profiles you wish to check. Some special items of note with Netscape is that although there is some privacy between the two mailboxes and messages are not placed in the same inbox, there is no security preventing someone at your machine from selecting the wrong profile at the start up of Netscape and getting in to your settings. You will want to always remember to close Netscape when you are finished. This will prevent other members of your household from adding their bookmarks and sending mail through your profile if you have forgotten to close the application.
If you wish more privacy and security between mailboxes, you can view the help files in Communicator, contact Netscape, or simply switch to using our new Webmail Application.
Although some applications have filters and message rules to separate mailboxes, our staff will not be able to help with these features. Quad-Cities OnlineŽ can help with entering our mail server but cannot help with the teaching and learning of the bells and whistles of E-mail clients. You can contact the manufacturer of Netscape for details about the features and perks of their mail applications or just view the help files that come with the program.
Pegasus Mail
If you have never installed Pegasus on your machine, the first time you install it, the program will ask how many users will be logging in to Pegasus for their E-mail. If you are wanting to use it for extra mailboxes, you will want to choose the Multiple Users option. The first account you create should be the main or Administrator account. Once it is created, you can then use the Addresses and User Management feature to add additional users.
If you are using Pegasus currently in the single user mode, you will want to go to the Pegasus FAQ Web Site to learn how to switch your mail application from single user to Multi-User Mode. If you do not know if you are in single user mode, open your Pegasus Mail. If it prompts you for a name, it is in Multi-User Mode, if it opens up the application immediately then you are in single user mode. If you have problems or questions, you will need to contact the makers of Pegasus Mail.
Although some applications have filters and message rules to separate mailboxes, our staff will not be able to help with these features. Quad-Cities OnlineŽ can help with entering our mail server but cannot help with the teaching and learning of the bells and whistles of E-mail clients. You can contact the vendor of Pegasus Mail for details about the features and perks of their mail applications or just view the help files that come with the program.
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