Q-C Online support pages
Technical support article
Differences between dial up accounts and mailboxes
Customers who register a domain name with us (see the Site Design site for details) receive six company mailboxes and one dial-up account included with the package. There has been some confusion regarding the differences between mailboxes and dial-up accounts, which this article aims to clarify.
The dial-up account can be thought of as the standard account type on QCOnline. This is what our home users get when they sign on for internet access. With a dial-up account you use your computer to dial in and connect to one of our local numbers for access to the web and the internet in general. To identify this account on our system you use a username and password which are entered and checked by our server each time you connect. This account type also includes one integrated mailbox under our domain of qconline.com that allows you to send and receive messages using the email address of email@example.com. For example, if your dial-up username is Service then the email address is firstname.lastname@example.org.
Additional mailboxes, such as what come with a web site domain package, provide addresses through which you can send and receive mail only. The important distinction is that mailboxes do not give you dial-up access to the internet, only the ability to use email through an established email address. Since the computer you are using must be connected to the internet to send and receive messages it is assumed you already have an internet connection either through a QCOnline dial-up account, a dial-up account with a different provider, an office network, or something similar. Mailboxes use a similar method of verification as a dial-up account but in addition to the username and password it also needs to know your domain. If, for example, you registered a domain of www.example.com with us and the username of one of the mailbox accounts is Service, the resulting email address will be email@example.com.
To check these additional mailboxes, you can configure an e-mail client using your information and our help files, or else you can go to http://webmail.qconline.com and check this mail box via a web based e-mail client. Domain mailboxes should enter their domain in the server place instead of mail.qconline.com. For additional QCO mailboxes, we recommend using the webmail since it is the easiest way to keep mail seperate and private.
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