Q-C Online support pages
Technical support article
Frequently Asked Questions
About Billing and Accounts
Q: How will I know when my payment is due?
A:You will receive an E-mail message within a few days of being due. You will also receive a statement in E-mail showing how much is due. If you would like to know how many hours you have used or when payment is due, you can call Customer Service at 757-5037 or E-mail firstname.lastname@example.org and we will gladly supply you with that information. All future payments will be due on the same date of the month that this one is due on.
Q: How do I change my E-mail address/Dial Login name?
A: To change your master E-mail address (the one that matchs your dial in name), will require you to reconfigure your machine with all new setting information for dial up and E-mail access. You will need to run our CD Rom or read our tech instructions and put in the new name in all mail applications as well as the dial up connection. To have this information changed contact Customer Service . As an alternative to changing your E-mail, we now have extra mailboxes available. View our Getting Extra Mailboxes section.
Q: How do I change my password?
A: You can phone Customer Service at (309) 757-5037 and we can change it from our end at any time provided that you supply us with the current username and password for verification. You can also change your password via E-mail by sending a message to email@example.com while supplying both the old and new password.
Q: How do I cancel my account or put it on hold while i am out of town?
A: To cancel your account, just send an e-mail to firstname.lastname@example.org or you can phone Customer Service at (309) 757-5037 and we can have it taken care of for you. If you are just going out of town for a few months, we can also place your account on hold for you at no charge. For more information on both of these items, visit our Billing Section. There you will find our refund policy as well as other billing information and options.
Q: How can I purchase extra online time for the hourly accounts?
A: Our accounts no longer cut off access after one hour per day if extra hours are not purchased. Instead, they allow our users to be logged on as often as they want, using the 30 hours per month. Extra hours are $.50 per hour and are automatically added to your account bill each month when you go over the 30 hours. Customers are also more than welcome to place several dollars on their account in advance if they anticipate going over their 30 hours.
Q: I have a Timebank account and want to check my remaining credits. How do I do this?
A: Our account classes changed in September of 1999 and we are no longer offering the Timebank Account. All Timebank members were E-mailed after the change informing them of the new account features. Our current rates are 9.95 for non-subscribers and $7.50 for subscribers to the Dispatch or Argus. Our system no longer runs on credits. To make up for this, we have changed the limited accounts to having 30 hours per month instead of 15 hours. We have also changed the cost of additional hours to $0.50.